Due to health and hygiene standards, we do not accept returns for change of mind on skincare products once opened or used.

You may be eligible for a return or refund if:

• You received the wrong product

• Your order arrived damaged or defective

• You received an expired or faulty item

• Your product was missing from the shipment

Items must be returned unused, unopened, and in original packaging (unless the issue relates to damage or a defect).

• You must notify us within 7 days of receiving your order.

• Requests outside this period may not be accepted.

Please email us at integratedskincareproducts@gmail.com with:

1. Your full name

2. Order number

3. Photos of the product and packaging (if applicable)

4. A brief description of the issue

Our support team will respond within 1–2 business days with the next steps.

Once your return is approved:

• Refunds will be issued to your original payment method

• Processing may take 3–7 business days, depending on your bank

• Shipping fees are non-refundable, unless we sent an incorrect or damaged item

We currently do not offer direct product exchanges.
If needed, you may request a refund and place a new order.

If your order arrives damaged, incomplete, or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos and your order details

• We will replace the item or issue a refund at no cost to you

For safety and hygiene reasons, we cannot accept returns on:

• Opened skincare or cosmetic items

• Used products

• Items not purchased through our official website

If you have concerns about your order, product quality, or delivery, our customer care team is here to assist.

📧 Email: integratedskincareproducts@gmail.com
📍 Location: Sydney, Australia